Abbey Meads 01793 706 030, Penhill Surgery 01793 723 130, Crossroads Surgery 01793 725 113

NHS Great Western Hospitals logo (when clicked opens the NHS Great Western Hospitals website in a new browser window)

Out of Hours & Urgent Problems

Life Threatening Emergencies

In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Top of Page

How to Get Help when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you need to see a doctor with an urgent problem outside normal surgery hours, please telephone NHS 111 and you will be given instructions how to contact the emergency out of hours doctor.

Out of Hours support is provided via NHS 111 and is staffed by fully trained health advisers and local GPs. You can get advice and, if necessary, a GP assessment at a local "out of hours" centre, or a GP home visit if you are housebound.

Please also see Minor Injuries and Illnesses (Walk in Centres & Out of Hours).

Top of Page

Urgent Problems during Surgery Hours

Telephone your surgery and let the receptionist know if you think the problem is urgent. We will make every effort to ensure you are seen by one of the team on the day.

If you telephone Abbey Meads Medical Practice for an urgent for today appointment, the Triage Nurse will contact you. The Triage Nurse will advise and if necessary make you an appointment with the most appropriate health care professional.

Severe Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident and Emergency (A&E) Department at the following hospitals:

The Great Western Hospital A+E Department, telephone 01793 604020.

Also in the event of poisoning or overdose the attend A&E

Top of Page

Minor Injuries and Illnesses (Walk in Centres & Out of Hours)

Walk-In Centre nurses will not only advise and offer treatment for minor illnesses and injuries but will offer advice on accessing a range of health and social services and provide venues for health promotion information and events.

The Clover Centre

Located at The Great Western Hospital, open 24 hours a day for nurse led advice and treatment of minor conditions.

Swindon Walk-In Centre

Located in the Swindon Health Centre, 1 Islington Street, Swindon, SN1 2DQ. Open from 7.00am to 6.00pm Monday to Frlday and 7.00am to 5.00pm at weekends.

Swindon Out-of-Hours Centre

ls responslble for providlng urgent health care. The out of hours service should only be used if the condition of the patient is urgent and cannot wait until the next worklng day. To access the out of hours service please telephone 01793 646466.

Top of Page

About NHS 111

What to do when my Medical Practice is closed

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to Accident and Emergency (A&E) or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from

Please only visit the Accident and Emergency (A&E) department if it is an emergency.