Working in collaboration with other Swindon practices

Abbey Meads Medical Group in collaboration with other Swindon practices, are improving the way patients access our services.

Our aim is to make it easier for patients to access all our services. To do this we have in invested heavily in the creation of a clinical hub in the Moreden area.

Patients accessing the service by phone will see no change, as the calls will route directly into the hub. The staff at the hub will provide an enhanced level of service to ensure you receive the most appropriate outcome. To further support this, our staff have all undertaken specialist training to help patients access the services they need.

There will be some change to the services provided to walk in patients, especially those requiring an on the day appointment. Going forward we will be asking patients who require an urgent appointment to contact the practice by phone. Our patient care advisors will then support you to ensure you receive the most appropriate care.

The clinical hub will also provide much needed support to our GP’s. What this will mean is the number of appointments available will increase as our GPs have more time to spend with patients.

We appreciate your patience and if you have any queries please do get in touch.