General Patient Information

Patient Feedback

Abbey Meads Medical Group is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Problems or Complaints

Our aim is to provide an excellent service to all our patients.

Should you have any concerns about any aspect of the service we provide please let us know. We hope you would speak to us first if you have a problem in order that we can address the issue and/or improve our processes and procedures.

Further information about making a complaint can be found in our policies section.

Violent or Abusive Patients

In line with all other NHS organisations, the Practice has a zero tolerance policy toward violent and abusive patients. Anyone who behaves in this way will be removed from the Practice list immediately. Patients who threaten or offer violence will also be reported to the Police.

Out of Area Patients

If you live outside of the practice area, you will be asked to leave the Practice and register with a GP practice nearer your home address. Details of GP surgeries are available from NHS Choices website.

NHS Swindon Clinical Commissioning Group

Abbey Meads Medical Group is one of several practices that make up NHS Swindon Clinical Commissioning Group (CCG). The CCG is responsible for ensuring you get all the services you need.

For details of all primary care services in the area, take a look at the CCG website,

GP Average Earnings

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

All GP Practices are required to declare the mean earnings (eg average pay) for GP's working to deliver NHS Services to patients at each practice.

The average pay for GP's working in Abbey Meads Medical Practice in the last financial year was £53,017 before tax and National Insurance.  This is for 5 full time GPs, 2 part time GPs and 5 locum GPs who worked in the practice for more than six months.