We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. We will answer your concerns as soon as possible.
Abbey Meads Medical Practice
Abbey Meads Village Centre
Swindon
SN25 4YZ
Call: 01793 706 030
Complaints procedure
The Patient Advice and Liaison Service (PALS) Team is here to help ensure patients and visitors have a positive experience of using the Trust’s services from start to finish.
We listen to patient feedback and work with teams and departments across the Trust to improve the way we do things for future patients.
The Trust offers an open and honest complaints investigation service.
Please be assured that the care you or a loved one receives will not be affected in any way by making a complaint.
If you would like to make a complaint, please try to do so as quickly as possible after the issue has occurred as there is a 12 month time limit.
Please visit the Patient Advice and Liaison Service page on the GWH NHS Foundation Trust Website for full details.
