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Other Practice Information

IT/ELECTRONIC PATIENT RECORDS STATEMENT OF INTENT

New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-

1.        Referral Management

2.        Electronic Appointment Booking

3.        On line Booking of repeat prescriptions

4.        Summary Care Record

5.        GP2GP transfers

6.        Patient Access to the detailed information from the medical record.

Dr Hawkins and Partners offer our patients 1 -5 of the above requirements under the GP contract relating to IT developments.

We are working closely with our Clinical System Suppliers to allow patients to access the detailed information from their medical record and it is our intention to have this development available to our patients by 31st March 2017.

Care Quality Commission Inspection 18th September 2013

Following the Care Quality Commission (CQC) inspection which took place on the 18th September 2013 the CQC have issued their Compliance report for Abbey Meads Medical Group.  To read the report please click here.

Care Quality Commission:

Complaints and Suggestions:

If you have a complaint about the service you have received from the Practice please write to our Practice Manager. Likewise, if you have any suggestions as to how we might improve the services we offer, please let us know.

 

Before you complain about the GP or Nurse running late,

 

Reasons the GP or Nurse is likely to be running late

 

Unlikely reasons we are running late

 

The most common reason for running late is that several patients have come with either very complex or multiple problems. Remember 10 minutes is all that is allocated and only one problem is realistic in that time frame – you should prioritise what really needs to be dealt with today. We are dealing with complex human beings who we are trying to do our best for – you are one of them!

 

We are drinking coffee (we do have one short break mid-morning, but this doesn’t always happen – otherwise we wouldn’t move from the consulting room for 4-5 hours solid!). Some of us drink tea by the way.

 

Urgent extras happen every single day and need to be seen – these are squeezed into a non-existent time between appointments. They are never convenient!

 

We are reading the paper (we wish). The only paper we are likely to be reading is that of letters from the hospital about patients – outpatient attendances, test results or discharges.

 

Urgent house calls are sometimes needed and can be in the middle of a booked surgery. These often take a minimum of 30 minutes and disrupt the appointments.

 

We are not playing golf.

 

We receive urgent phone calls throughout the day, either from patients, relatives, hospital doctors, district nurses, pharmacists, laboratories or care homes. Again these take time.

 

We are not booking holidays or casually browsing the internet.

 

 

We are often in the position of breaking bad news to some of you. Maybe even the worst news of all. If that person was you, would you want us to get you out the door as quick as possible, when your world has fallen apart?

 

We are slow.

No, we are already going flat out, and we wish we didn’t have to, as we find it completely exhausting.

 

We do not just stop seeing patients because all of the appointments are full. Every single day each doctor and nurse sees multiple ‘extra’ patients with no appointment, and this often means that they are late home to spend time with their own family.

 

We like keeping you waiting.

No, why would we? We know you have responsibilities as well but we are powerless to change the system we have to deal with. We do understand.

For more information on making a complaint please read our Complaints Information Leaflet

Care.Data

How sharing information in your medical records can help the NHS to provide better care?

Click here for further information regarding Care.Data

Data Sharing Information

When you receive care at a service that uses SystmOne you will have the right to agree or disagree that they can view your full SystmOne electronic record.  For further information please download the leaflet below.

Data Sharing Information Leaflet

Access to Patient Information:

All medical information concenring patients is treated as "Medical in Confidence" it will only be released to other organisations with the express permission of the patient.

Access for Disabled Patients:

The surgery has suitable access and facilities for disabled patients.

GP Earnings

All GP Practices are required to declare the mean earnings (eg average pay) for GP's working to deliver NHS Services to patients at each practice.

The average pay for GP's working in Abbey Meads Medical Practice in the last financial year was £53,017 before tax and National Insurance.  This is for 5 full time GPs, 2 part time GPs and 5 locum GPs who worked in the practice for more than six months.

Help us to Help You:

To help us run an efficient and responsive service, we ask that patients:

  • Do not ask or a house call unless too ill to leave home.
  • Only call the out-of-hours service if the condition is serious and cannot wait until the next working day.
  • Let us know as soon as possible if a change or cancellation of appointment is required.
  • Please try to be polite to our staff, their job is to help you, which may include asking about problems and conditions in order to offer appropriate services.
  • Notify us promptly of any change in name, address or telephone number.
  • Remember that an appointment is for one patient only, we cannot deal with any more than one patient per appointment.